how2apply

IT Intern (Support Desk)

How2Apply Talent Network

Cape Town CBD, Western Cape

Full-time

Posted 1 day ago

Full-time IT & Software

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Job Description

Get hands-on support experience at a call centre campus in Cape Town CBD, from password resets to new laptop builds. This role rewards consistency more than flash.

Home base is a call centre campus on the Cape Town CBD side of Western Cape. Shifts rotate, so you'll need to be flexible about days and nights.

What your day looks like

Install and configure printers, scanners and docking stations
Visit branches or sites to fix issues that need hands on the machine
Replace faulty hardware and log warranty claims with suppliers
Write short how-to guides for common user problems
Troubleshoot Outlook, Teams and OneDrive problems for users
Log, prioritise and update tickets on the service desk system
Escalate network and server faults to second or third line with good notes

What you need

Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Able to log clear, complete ticket notes
At least 1 year of help desk or desktop support (not needed for intern posts)
Working knowledge of Windows 10 and 11 and Microsoft 365

Extra points for

Experience with Intune or SCCM for device management
Experience supporting point-of-sale or medical devices
CompTIA Network+ or Microsoft MD-102 certification

What you get

Company laptop and cellphone
Paid certification exams after probation
Travel allowance for field technicians
Clear path to second-line and systems roles

How to apply

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: copy of your driver's licence for field posts, IT certificates, including A+ or N+ if you have them plus certified matric certificate and ID copy.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 9 working days.

How2Apply recruits for this position on behalf of hiring employers around Cape Town CBD; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Describe the size of the environment you supported, such as "400 users across 6 branches".
List your certifications right under your name; A+ and ITIL are common keyword filters.