IT Intern (Support Desk)

Tickets come in all day at this call centre campus in Kuruman, and you close them. If you like clear targets and knowing where you stand, this is for you.

This post is Kuruman-based, with most of your time spent at a call centre campus.

• Log, prioritise and update tickets on the service desk system
• Escalate network and server faults to second or third line with good notes
• Keep the asset register up to date when equipment moves
• Install and configure printers, scanners and docking stations
• Replace faulty hardware and log warranty claims with suppliers

• Patient and friendly with non-technical users
• Able to log clear, complete ticket notes
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi

• CompTIA Network+ or Microsoft MD-102 certification
• Experience with Intune or SCCM for device management

• Paid certification exams after probation
• Company laptop and cellphone
• Clear path to second-line and systems roles
• Standby pay for after-hours cover

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.