IT Intern (Support Desk) – Immediate Start

You'll be the person who fixes it when laptops, printers and logins break at a call centre campus in Midrand. It's a practical job: you'll see what you got done before you go home.

This post is in Midrand (Gauteng). Please only apply if you can travel there daily. Most weeks are 45 hours, in line with the BCEA.

• Replace faulty hardware and log warranty claims with suppliers
• Escalate network and server faults to second or third line with good notes
• Write short how-to guides for common user problems
• Connect users remotely with a remote support tool to fix issues
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Log, prioritise and update tickets on the service desk system

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Patient and friendly with non-technical users
• Working knowledge of Windows 10 and 11 and Microsoft 365

• CompTIA Network+ or Microsoft MD-102 certification
• ITIL Foundation

• Company laptop and cellphone
• Clear path to second-line and systems roles
• Travel allowance for field technicians
• Standby pay for after-hours cover

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• List your certifications right under your name; A+ and ITIL are common keyword filters.