IT Intern (Support Desk) – Fixed-Term

You'll be the person who fixes it when laptops, printers and logins break at a managed IT services provider in Polokwane. Good for someone who wants to build a solid track record they can put on their CV.

Home base is a managed IT services provider on the Polokwane side of Limpopo.

• Visit branches or sites to fix issues that need hands on the machine
• Keep the asset register up to date when equipment moves
• Replace faulty hardware and log warranty claims with suppliers
• Connect users remotely with a remote support tool to fix issues
• Image, set up and hand over new laptops and desktops

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Able to log clear, complete ticket notes
• Patient and friendly with non-technical users
• Code B driver's licence and own car for field posts
• At least 1 year of help desk or desktop support (not needed for intern posts)

• ITIL Foundation
• Experience supporting point-of-sale or medical devices
• Experience with Intune or SCCM for device management

• Standby pay for after-hours cover
• Paid certification exams after probation
• Travel allowance for field technicians

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.