IT Intern (Support Desk) – Experienced

Tickets come in all day at this corporate head office in Prospecton, and you close them. If you like clear targets and knowing where you stand, this is for you.

You'll report in Prospecton. Relocation is not covered for this one. There's a probation period of three months before the contract is confirmed.

• Image, set up and hand over new laptops and desktops
• Connect users remotely with a remote support tool to fix issues
• Install and configure printers, scanners and docking stations
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Escalate network and server faults to second or third line with good notes
• Replace faulty hardware and log warranty claims with suppliers

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Patient and friendly with non-technical users
• Working knowledge of Windows 10 and 11 and Microsoft 365
• At least 1 year of help desk or desktop support (not needed for intern posts)

• Clear path to second-line and systems roles
• Standby pay for after-hours cover
• Paid certification exams after probation

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.