how2apply

IT Service Desk Agent (First Line) – Experienced

How2Apply Talent Network

Khayelitsha, Western Cape

Full-time

Posted 3 hours ago

Full-time IT & Software

R11 750 – R17 250/month

Apply for this job

Job Description

You'll be the person who fixes it when laptops, printers and logins break at a corporate head office in Khayelitsha. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll be based at a corporate head office in Khayelitsha. Living nearby, or on a taxi route to it, really helps.

What your day looks like

Image, set up and hand over new laptops and desktops
Connect users remotely with a remote support tool to fix issues
Log, prioritise and update tickets on the service desk system
Troubleshoot Outlook, Teams and OneDrive problems for users
Install and configure printers, scanners and docking stations

You'll need

Basic networking: IP addresses, DNS, DHCP and Wi-Fi
At least 1 year of help desk or desktop support (not needed for intern posts)
Patient and friendly with non-technical users
Code B driver's licence and own car for field posts
Working knowledge of Windows 10 and 11 and Microsoft 365
Able to log clear, complete ticket notes

Extra points for

ITIL Foundation
Experience with Intune or SCCM for device management

What you get

Standby pay for after-hours cover
Company laptop and cellphone
Paid certification exams after probation
Travel allowance for field technicians

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): copy of your driver's licence for field posts, certified matric certificate and ID copy plus IT certificates, including A+ or N+ if you have them.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Khayelitsha.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
Describe the size of the environment you supported, such as "400 users across 6 branches".