IT Service Desk Agent (First Line)

A hospital group in Midrand needs a calm tech who can help frustrated users get back to work. This role rewards consistency more than flash.

Home base is a hospital group on the Midrand side of Gauteng.

• Connect users remotely with a remote support tool to fix issues
• Write short how-to guides for common user problems
• Image, set up and hand over new laptops and desktops
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Keep the asset register up to date when equipment moves
• Escalate network and server faults to second or third line with good notes
• Visit branches or sites to fix issues that need hands on the machine

• Working knowledge of Windows 10 and 11 and Microsoft 365
• Code B driver's licence and own car for field posts
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Patient and friendly with non-technical users

• Travel allowance for field technicians
• Standby pay for after-hours cover
• Clear path to second-line and systems roles

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• Describe the size of the environment you supported, such as "400 users across 6 branches".