how2apply

IT Service Desk Agent (First Line)

How2Apply Talent Network

Pretoria West, Gauteng

Full-time

Posted 1 day ago

Full-time IT & Software

Apply for this job

Job Description

You'll be the person who fixes it when laptops, printers and logins break at a call centre campus in Pretoria West. This role rewards consistency more than flash.

You'll report in Pretoria West. Relocation is not covered for this one. Most weeks are 45 hours, in line with the BCEA.

The work, day to day

Troubleshoot Outlook, Teams and OneDrive problems for users
Reset passwords and unlock accounts in Active Directory and Entra ID
Image, set up and hand over new laptops and desktops
Log, prioritise and update tickets on the service desk system
Install and configure printers, scanners and docking stations

Must-haves

Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Code B driver's licence and own car for field posts
At least 1 year of help desk or desktop support (not needed for intern posts)
Able to log clear, complete ticket notes
Basic networking: IP addresses, DNS, DHCP and Wi-Fi

Helpful, not essential

CompTIA Network+ or Microsoft MD-102 certification
Experience with Intune or SCCM for device management
ITIL Foundation

What you get

Standby pay for after-hours cover
Travel allowance for field technicians
Company laptop and cellphone

How to apply

Make sure the role, the hours and working in Pretoria West really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: copy of your driver's licence for field posts, certified matric certificate and ID copy plus IT certificates, including A+ or N+ if you have them.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 6 working days.

How2Apply recruits for this position on behalf of hiring employers around Pretoria West; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
List your certifications right under your name; A+ and ITIL are common keyword filters.