how2apply

IT Service Desk Agent (First Line)

How2Apply Talent Network

Stellenbosch, Western Cape

Full-time

Posted 3 hours ago

Full-time IT & Software

R18 000 – R27 000/month

Apply for this job

Job Description

Get hands-on support experience at a hospital group in Stellenbosch, from password resets to new laptop builds. This role rewards consistency more than flash.

You'll report in Stellenbosch. Relocation is not covered for this one.

What your day looks like

Image, set up and hand over new laptops and desktops
Install and configure printers, scanners and docking stations
Visit branches or sites to fix issues that need hands on the machine
Log, prioritise and update tickets on the service desk system
Escalate network and server faults to second or third line with good notes
Reset passwords and unlock accounts in Active Directory and Entra ID

You'll need

Code B driver's licence and own car for field posts
At least 1 year of help desk or desktop support (not needed for intern posts)
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Working knowledge of Windows 10 and 11 and Microsoft 365
Patient and friendly with non-technical users

What's in it for you

Travel allowance for field technicians
Company laptop and cellphone
Standby pay for after-hours cover

How to apply for this job

Make sure the role, the hours and working in Stellenbosch really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: IT certificates, including A+ or N+ if you have them plus certified matric certificate and ID copy.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 5 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Stellenbosch.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
Describe the size of the environment you supported, such as "400 users across 6 branches".