IT Support Technician (Field Services)

You'll be the person who fixes it when laptops, printers and logins break at a corporate head office in Cape Town CBD. This role rewards consistency more than flash.

This post is in Cape Town CBD (Western Cape). Please only apply if you can travel there daily. Weekend work is on a roster, so you won't be on every weekend.

• Write short how-to guides for common user problems
• Replace faulty hardware and log warranty claims with suppliers
• Log, prioritise and update tickets on the service desk system
• Keep the asset register up to date when equipment moves
• Reset passwords and unlock accounts in Active Directory and Entra ID

• Able to log clear, complete ticket notes
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Code B driver's licence and own car for field posts
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Patient and friendly with non-technical users

• CompTIA Network+ or Microsoft MD-102 certification
• ITIL Foundation
• Experience with Intune or SCCM for device management

• Standby pay for after-hours cover
• Clear path to second-line and systems roles
• Paid certification exams after probation
• Travel allowance for field technicians

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• List your certifications right under your name; A+ and ITIL are common keyword filters.