how2apply

IT Support Technician (Field Services)

How2Apply Talent Network

Epping, Western Cape

Full-time

Posted 3 hours ago

Full-time IT & Software

R13 250 – R21 000/month

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Job Description

You'll be the person who fixes it when laptops, printers and logins break at a group of private schools in Epping. It suits someone who likes knowing exactly what a good day's work looks like.

Location: Epping, Western Cape. Applicants who already live in the area get looked at first. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

What you'll actually do

Write short how-to guides for common user problems
Visit branches or sites to fix issues that need hands on the machine
Escalate network and server faults to second or third line with good notes
Troubleshoot Outlook, Teams and OneDrive problems for users
Install and configure printers, scanners and docking stations
Log, prioritise and update tickets on the service desk system
Reset passwords and unlock accounts in Active Directory and Entra ID

You'll need

Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Patient and friendly with non-technical users
Able to log clear, complete ticket notes
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Working knowledge of Windows 10 and 11 and Microsoft 365

Nice if you have

ITIL Foundation
Experience with Intune or SCCM for device management
Experience supporting point-of-sale or medical devices

On offer

Company laptop and cellphone
Clear path to second-line and systems roles
Standby pay for after-hours cover

How to apply for this job

Make sure the role, the hours and working in Epping really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified matric certificate and ID copy, IT certificates, including A+ or N+ if you have them plus copy of your driver's licence for field posts.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

How2Apply recruits for this position on behalf of hiring employers around Epping; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

List your certifications right under your name; A+ and ITIL are common keyword filters.
Describe the size of the environment you supported, such as "400 users across 6 branches".