IT Support Technician (Field Services)

A corporate head office in Randburg needs a calm tech who can help frustrated users get back to work. If you like clear targets and knowing where you stand, this is for you.

This post is Randburg-based, with most of your time spent at a corporate head office.

• Troubleshoot Outlook, Teams and OneDrive problems for users
• Write short how-to guides for common user problems
• Replace faulty hardware and log warranty claims with suppliers
• Visit branches or sites to fix issues that need hands on the machine
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Log, prioritise and update tickets on the service desk system
• Connect users remotely with a remote support tool to fix issues

• Code B driver's licence and own car for field posts
• Able to log clear, complete ticket notes
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Patient and friendly with non-technical users

• Experience with Intune or SCCM for device management
• ITIL Foundation

• Travel allowance for field technicians
• Company laptop and cellphone
• Paid certification exams after probation
• Clear path to second-line and systems roles

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• List your certifications right under your name; A+ and ITIL are common keyword filters.