Junior IT Technician (Schools)

Tickets come in all day at this corporate head office in Klerksdorp, and you close them. If you like clear targets and knowing where you stand, this is for you.

You'll be based at a corporate head office in Klerksdorp. Living nearby, or on a taxi route to it, really helps.

• Reset passwords and unlock accounts in Active Directory and Entra ID
• Write short how-to guides for common user problems
• Replace faulty hardware and log warranty claims with suppliers
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Image, set up and hand over new laptops and desktops

• Working knowledge of Windows 10 and 11 and Microsoft 365
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Able to log clear, complete ticket notes
• Patient and friendly with non-technical users
• At least 1 year of help desk or desktop support (not needed for intern posts)

• CompTIA Network+ or Microsoft MD-102 certification
• Experience supporting point-of-sale or medical devices

• Company laptop and cellphone
• Clear path to second-line and systems roles
• Paid certification exams after probation
• Travel allowance for field technicians

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.