Junior IT Technician (Schools)

Get hands-on support experience at a call centre campus in Prospecton, from password resets to new laptop builds. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll report in Prospecton. Relocation is not covered for this one.

• Reset passwords and unlock accounts in Active Directory and Entra ID
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Install and configure printers, scanners and docking stations
• Visit branches or sites to fix issues that need hands on the machine
• Keep the asset register up to date when equipment moves
• Write short how-to guides for common user problems
• Log, prioritise and update tickets on the service desk system

• Code B driver's licence and own car for field posts
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Patient and friendly with non-technical users
• Able to log clear, complete ticket notes

• Experience with Intune or SCCM for device management
• CompTIA Network+ or Microsoft MD-102 certification

• Paid certification exams after probation
• Company laptop and cellphone
• Clear path to second-line and systems roles
• Standby pay for after-hours cover

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.