Live Chat & Email Support Agent

You'll take customer calls and chats at a banking service centre in Brackenfell, sorting problems on the first contact. This is a good step for someone who wants proper routine and a manager who notices good work.

Home base is a banking service centre on the Brackenfell side of Western Cape. Weekend work is on a roster, so you won't be on every weekend.

• Follow up on open tickets and phone customers back when promised.
• Escalate complex complaints to a team leader with clear case notes.
• Attend team huddles and weekly coaching sessions on call recordings.
• Verify caller identity before sharing any account details, as POPIA requires.
• Log every interaction and outcome in the CRM before taking the next call.
• Answer inbound calls within target and greet callers using the approved script.
• Handle callers with UK, US or Australian accents and time zones.

• Matric with a pass in English
• Able to pass a voice and accent assessment
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Basic computer skills: Windows, email and working across a few screens
• You stay calm when a caller is angry
• Clear, neutral spoken English and good typing speed (around 30 wpm)

• Paid training for 2 to 4 weeks before you go live
• Medical aid option after probation
• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.