how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

George, Western Cape

Contract

Posted 2 days ago

Contract Customer Service & Call Centre

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Job Description

Headset on, systems open: this international outsourcing contact centre in George needs agents who stay patient on the hundredth call. You'll work with a small crew, so being easy to work with matters as much as skill.

The site is in George; early starts mean public transport timing matters, so check your route before applying. The first two weeks are spent shadowing someone experienced.

What you'll actually do

Reply to emails and live chats within the service-level window.
Meet daily targets for average handle time, quality score and first-call resolution.
Process address changes, refunds and cancellations on the billing system.
Escalate complex complaints to a team leader with clear case notes.
Log every interaction and outcome in the CRM before taking the next call.

You'll need

Able to pass a voice and accent assessment
No criminal record, as most clients run a background check
Matric with a pass in English
Open to rotating shifts, including nights and weekends for offshore campaigns
Basic computer skills: Windows, email and working across a few screens

Nice if you have

Technical know-how on Wi-Fi, fibre or smartphones
Previous contact centre or retail customer service experience

What you get

Medical aid option after probation
Clear promotion path to team leader or quality assessor
Monthly performance bonus linked to quality and attendance

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your matric certificate, proof of residence for the background check plus a CV with a working cellphone number and email address.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around George.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.