Live Chat & Email Support Agent

Headset on, systems open: this insurance claims contact centre in Germiston needs agents who stay patient on the hundredth call. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll be based at an insurance claims contact centre in Germiston. Living nearby, or on a taxi route to it, really helps. Start is planned for the beginning of next month.

• Meet daily targets for average handle time, quality score and first-call resolution.
• Escalate complex complaints to a team leader with clear case notes.
• Answer inbound calls within target and greet callers using the approved script.
• Log every interaction and outcome in the CRM before taking the next call.
• Verify caller identity before sharing any account details, as POPIA requires.

• Able to pass a voice and accent assessment
• Basic computer skills: Windows, email and working across a few screens
• You stay calm when a caller is angry
• Clear, neutral spoken English and good typing speed (around 30 wpm)

• Technical know-how on Wi-Fi, fibre or smartphones
• A second language, especially Afrikaans, isiZulu or Portuguese

• Paid training for 2 to 4 weeks before you go live
• Clear promotion path to team leader or quality assessor
• Medical aid option after probation

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.