how2apply

Service Desk Consultant (Furniture Store)

How2Apply Talent Network

Germiston, Gauteng

Part-time

Posted 1 day ago

Part-time Customer Service & Call Centre

R7 500 – R9 750/month

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Job Description

Customers bring their problems to your counter at a courier depot counter in Germiston, and leave with answers. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Location: Germiston, Gauteng. Applicants who already live in the area get looked at first.

The work, day to day

Call customers when repairs or orders are ready to collect.
Do SIM swaps and RICA registrations with proper ID checks.
Log complaints and pass them to the store or branch manager.
Upsell contract upgrades, accessories or cover when it fits the customer.
Update customer details and file signed forms for audit.
Track parcels, reissue waybills and arrange redelivery at the counter.
Greet customers, find out what they need and manage the queue ticket system.

You'll need

You can stay polite with a long queue watching
Accurate with cash and paperwork
Matric (Grade 12) certificate
Retail hours, including Saturdays, Sundays and month-end
Retail or customer service experience of at least a year
Presentable and approachable with all kinds of customers

Helpful, not essential

RICA and cellular product knowledge
Medical scheme or insurance product knowledge

What's in it for you

Monthly sales incentive on upgrades and add-ons
Staff discount on products
Product training and certifications paid for
Fixed roster published two weeks ahead

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): a CV with a recent reference from a retail or service job plus a recently certified ID copy (within 3 months).
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Germiston; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.