Recoveries Consultant (Written-Off Accounts)

This debt collection agency in Rosslyn needs a calm negotiator who can hear "no" without giving up. You'll work with a small crew, so being easy to work with matters as much as skill.

The site is in Rosslyn; early starts mean public transport timing matters, so check your route before applying.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Report daily on rands collected, contacts made and arrangements set.
• Update debtor contact details from tracing searches.
• Send written arrangements by SMS or email straight after each call.
• Record reasons for non-payment so the credit team can adjust policy.

• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record
• Registered, or willing to register, with the Council for Debt Collectors
• Matric

• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.