how2apply

Outbound Collections Consultant (Retail Credit) – Entry Level

How2Apply Talent Network

Randburg, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

This vehicle finance collections floor in Randburg needs a calm negotiator who can hear "no" without giving up. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Location: Randburg, Gauteng. Applicants who already live in the area get looked at first. The first two weeks are spent shadowing someone experienced.

The work, day to day

Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Report daily on rands collected, contacts made and arrangements set.
Track broken promises-to-pay and follow up within 48 hours.
Record reasons for non-payment so the credit team can adjust policy.
Send written arrangements by SMS or email straight after each call.
Negotiate payment arrangements and set up DebiCheck mandates.

You'll need

Clear credit and criminal record
At least 6 months in collections, sales or a call centre
You keep your tone respectful even when the debtor is not
Matric
Target-driven and comfortable with commission

On offer

Council for Debt Collectors registration paid for you
Structured weekday hours with only occasional Saturdays
Monthly incentives for the top three collectors

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: your Council for Debt Collectors registration, if you have one, certified copy of your SA ID or work permit plus your matric results, certified.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 5 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Randburg.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.