Collections Agent (Early Arrears)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Expect to be trusted with real work from your first week.

You'll be based at a debt collection agency in Vereeniging. Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

• Update debtor contact details from tracing searches.
• Answer disputes about balances, interest and fees with a printed statement.
• Send written arrangements by SMS or email straight after each call.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Track broken promises-to-pay and follow up within 48 hours.
• Record reasons for non-payment so the credit team can adjust policy.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• Registered, or willing to register, with the Council for Debt Collectors
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Good with numbers, dates and payment calculations

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").