Live Chat & Email Support Agent – Experienced

Headset on, systems open: this telecoms support centre in Kariega needs agents who stay patient on the hundredth call. It's the kind of job where doing the basics well every day gets you noticed.

The site is in Kariega; early starts mean public transport timing matters, so check your route before applying.

• Troubleshoot routers, fibre connections and app logins step by step.
• Process address changes, refunds and cancellations on the billing system.
• Escalate complex complaints to a team leader with clear case notes.
• Follow up on open tickets and phone customers back when promised.
• Reply to emails and live chats within the service-level window.
• Meet daily targets for average handle time, quality score and first-call resolution.

• No criminal record, as most clients run a background check
• Basic computer skills: Windows, email and working across a few screens
• You stay calm when a caller is angry
• Able to pass a voice and accent assessment
• Matric with a pass in English

• Previous contact centre or retail customer service experience
• A Customer Service NQF Level 2 or 4 learnership certificate

• Medical aid option after probation
• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor
• Paid training for 2 to 4 weeks before you go live

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.