Live Chat & Email Support Agent

You'll take customer calls and chats at an insurance claims contact centre in Paarl, sorting problems on the first contact. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is Paarl-based, with most of your time spent at an insurance claims contact centre. Shifts rotate, so you'll need to be flexible about days and nights.

• Reply to emails and live chats within the service-level window.
• Troubleshoot routers, fibre connections and app logins step by step.
• Verify caller identity before sharing any account details, as POPIA requires.
• Answer inbound calls within target and greet callers using the approved script.
• Follow up on open tickets and phone customers back when promised.
• Process address changes, refunds and cancellations on the billing system.

• Able to pass a voice and accent assessment
• Matric with a pass in English
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Clear, neutral spoken English and good typing speed (around 30 wpm)

• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live
• Clear promotion path to team leader or quality assessor
• Medical aid option after probation

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.