how2apply

Live Chat & Email Support Agent – Immediate Start

How2Apply Talent Network

Pretoria West, Gauteng

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

R7 000 – R10 000/month

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Job Description

You'll take customer calls and chats at a telecoms support centre in Pretoria West, sorting problems on the first contact. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is Pretoria West-based, with most of your time spent at a telecoms support centre.

What you'll actually do

Meet daily targets for average handle time, quality score and first-call resolution.
Reply to emails and live chats within the service-level window.
Attend team huddles and weekly coaching sessions on call recordings.
Handle callers with UK, US or Australian accents and time zones.
Process address changes, refunds and cancellations on the billing system.
Answer inbound calls within target and greet callers using the approved script.

You'll need

Open to rotating shifts, including nights and weekends for offshore campaigns
Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)
You stay calm when a caller is angry
Matric with a pass in English

Nice if you have

Technical know-how on Wi-Fi, fibre or smartphones
A Customer Service NQF Level 2 or 4 learnership certificate

On offer

Monthly performance bonus linked to quality and attendance
Clear promotion path to team leader or quality assessor
Paid training for 2 to 4 weeks before you go live
Company transport home after night shifts

How to apply for this job

Make sure the role, the hours and working in Pretoria West really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID, certified copy of your matric certificate plus a CV with a working cellphone number and email address.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 10 working days.

How2Apply recruits for this position on behalf of hiring employers around Pretoria West; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.