how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

Somerset West, Western Cape

Full-time

Posted 9 hours ago

Full-time Customer Service & Call Centre

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Job Description

Headset on, systems open: this telecoms support centre in Somerset West needs agents who stay patient on the hundredth call. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll be based at a telecoms support centre in Somerset West. Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

What you'll actually do

Troubleshoot routers, fibre connections and app logins step by step.
Answer inbound calls within target and greet callers using the approved script.
Meet daily targets for average handle time, quality score and first-call resolution.
Reply to emails and live chats within the service-level window.
Attend team huddles and weekly coaching sessions on call recordings.

What you need

You stay calm when a caller is angry
No criminal record, as most clients run a background check
Matric with a pass in English
Open to rotating shifts, including nights and weekends for offshore campaigns
Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)

Helpful, not essential

A second language, especially Afrikaans, isiZulu or Portuguese
A Customer Service NQF Level 2 or 4 learnership certificate
Technical know-how on Wi-Fi, fibre or smartphones

On offer

Clear promotion path to team leader or quality assessor
Medical aid option after probation
Paid training for 2 to 4 weeks before you go live

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: a CV with a working cellphone number and email address, proof of residence for the background check plus certified copy of your matric certificate.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Somerset West; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.