Recoveries Consultant (Written-Off Accounts)

This microlender call centre in Somerset West needs a calm negotiator who can hear "no" without giving up. Expect to be trusted with real work from your first week.

You'll be based at a microlender call centre in Somerset West. Living nearby, or on a taxi route to it, really helps. Shifts rotate, so you'll need to be flexible about days and nights.

• Update debtor contact details from tracing searches.
• Report daily on rands collected, contacts made and arrangements set.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Hand accounts over for legal action once internal steps are exhausted.

• Clear credit and criminal record
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• You keep your tone respectful even when the debtor is not
• Registered, or willing to register, with the Council for Debt Collectors

• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.