how2apply

Bilingual Call Centre Agent (Afrikaans/English)

How2Apply Talent Network

Brackenfell, Western Cape

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

R8 250 – R10 750/month

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Job Description

You'll take customer calls and chats at an online retail help desk in Brackenfell, sorting problems on the first contact. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll be based at an online retail help desk in Brackenfell. Living nearby, or on a taxi route to it, really helps. The first two weeks are spent shadowing someone experienced.

What you'll actually do

Troubleshoot routers, fibre connections and app logins step by step.
Handle callers with UK, US or Australian accents and time zones.
Escalate complex complaints to a team leader with clear case notes.
Reply to emails and live chats within the service-level window.
Follow up on open tickets and phone customers back when promised.
Answer inbound calls within target and greet callers using the approved script.

Must-haves

Able to pass a voice and accent assessment
No criminal record, as most clients run a background check
Matric with a pass in English
Clear, neutral spoken English and good typing speed (around 30 wpm)

On offer

Paid training for 2 to 4 weeks before you go live
Company transport home after night shifts
Monthly performance bonus linked to quality and attendance
Medical aid option after probation

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check, a CV with a working cellphone number and email address plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 10 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Brackenfell.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.