Customer Service Clerk (Courier Depot)

Customers bring their problems to your counter at an insurance branch in Worcester, and leave with answers. If you turn up on time and finish what you start, you'll fit in quickly.

Home base is an insurance branch on the Worcester side of Western Cape. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Take payments, balance your till and bank cash at close.
• Book repairs and warranty claims and give customers a reference number.
• Do SIM swaps and RICA registrations with proper ID checks.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.

• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge
• Speaking the main local language of your area

• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.