Lodge Reception & Bookings Coordinator

Running the front desk of a travel agency in Durban Central means calm service and a clean shift balance. This is a good step for someone who wants proper routine and a manager who notices good work.

Home base is a travel agency on the Durban Central side of KwaZulu-Natal.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Balance your cash float and card slips before handover.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Honest with cash and card payments
• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate

• Night-shift allowance
• Paid system training in the first month
• Meals on duty and uniform supplied

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.