Lodge Reception & Bookings Coordinator

Running the front desk of a game lodge in eMalahleni means calm service and a clean shift balance. Good for someone who wants to build a solid track record they can put on their CV.

You'll be based at a game lodge in eMalahleni. Living nearby, or on a taxi route to it, really helps. You'll start with a short induction before working on your own.

• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.
• Manage OTA bookings coming in from online travel channels.
• Allocate rooms and pass early check-ins to housekeeping.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Balance your cash float and card slips before handover.

• Honest with cash and card payments
• Clear spoken and written English
• Matric
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system

• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Discounted stays across the group
• Meals on duty and uniform supplied
• Service charge share at some properties
• Night-shift allowance

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.