Lodge Reception & Bookings Coordinator – Experienced

Guests at this travel agency in Pretoria East meet you first, so the stay starts at your desk. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Pretoria East, Gauteng, so you'll need a reliable way to get there every day.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Manage OTA bookings coming in from online travel channels.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Run the night audit, close the day and print the flash report.
• Store guest details securely in line with POPIA.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• You can work rotating shifts, including nights
• Matric

• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Paid system training in the first month
• Meals on duty and uniform supplied
• Service charge share at some properties

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.