Lodge Reception & Bookings Coordinator

Guests at this boutique guesthouse in Umlazi meet you first, so the stay starts at your desk. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Umlazi (KwaZulu-Natal). Please only apply if you can travel there daily.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Run the night audit, close the day and print the flash report.
• Manage OTA bookings coming in from online travel channels.
• Store guest details securely in line with POPIA.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric

• Meals on duty and uniform supplied
• Night-shift allowance
• Service charge share at some properties
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.