Travel Consultant (Leisure Bookings)

You'll handle check-ins, bookings and questions at a game lodge in Newcastle. Good for someone who wants to build a solid track record they can put on their CV.

This post is Newcastle-based, with most of your time spent at a game lodge.

• Store guest details securely in line with POPIA.
• Handle complaints at the desk and log them for the duty manager.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.
• Run the night audit, close the day and print the flash report.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• Clear spoken and written English
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Matric
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate

• Service charge share at some properties
• Discounted stays across the group
• Meals on duty and uniform supplied

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.