Hotel Front Desk Agent (Rotating Shifts)

Running the front desk of a travel agency in Hammarsdale means calm service and a clean shift balance. Expect to be trusted with real work from your first week.

This post is Hammarsdale-based, with most of your time spent at a travel agency. Shifts rotate, so you'll need to be flexible about days and nights.

• Balance your cash float and card slips before handover.
• Book shuttles, dinner reservations and game drives for guests.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Take card pre-authorisations and settle folios at checkout.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Manage OTA bookings coming in from online travel channels.
• Answer booking emails and calls, and quote rates from the rate sheet.

• Confident on a computer and quick to learn a property system
• Clear spoken and written English
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• Matric

• Service charge share at some properties
• Meals on duty and uniform supplied
• Paid system training in the first month
• Night-shift allowance

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.