Reservations Agent (Hotel Group)

Guests at this boutique guesthouse in Pinetown meet you first, so the stay starts at your desk. It's a practical job: you'll see what you got done before you go home.

You'll report in Pinetown. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.
• Manage OTA bookings coming in from online travel channels.
• Book shuttles, dinner reservations and game drives for guests.
• Run the night audit, close the day and print the flash report.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm

• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Paid system training in the first month
• Service charge share at some properties
• Discounted stays across the group
• Night-shift allowance

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.