Mall Control Room Operator

Night or day, a shopping mall security office in George never switches off, and neither does your focus on shift. This role rewards consistency more than flash.

This post is in George (Western Cape). Please only apply if you can travel there daily. Overtime comes up in peak season and is paid.

• Keep call-out times and client passwords up to date
• Dispatch the nearest response vehicle over the radio
• Monitor live CCTV feeds and zoom in on suspicious movement
• Pull and save video footage for incident investigations
• Track stolen vehicles on the map and guide recovery teams
• Log every event and action on the monitoring software
• Report camera faults and offline sites to the technicians

• Able to stay focused through 12-hour day and night shifts
• No criminal convictions (vetting is done before you start)
• Computer literate and quick on a keyboard
• PSIRA registration, Grade C or higher
• Matric
• Clear speaking voice on radio and phone

• Call centre work in the past
• CCTV operator short course
• Experience on a CCTV or alarm monitoring platform

• Shift allowance for nights
• Indoor, air-conditioned work environment
• Path to senior controller or supervisor

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.