Mall Control Room Operator

From a chair in a shopping mall security office in Germiston, you guide officers in the field to where they are needed. If you like clear targets and knowing where you stand, this is for you.

Home base is a shopping mall security office on the Germiston side of Gauteng.

• Answer alarm signals and phone clients to verify them
• Pull and save video footage for incident investigations
• Monitor live CCTV feeds and zoom in on suspicious movement
• Report camera faults and offline sites to the technicians
• Track stolen vehicles on the map and guide recovery teams
• Hand over open incidents clearly at shift change
• Talk down intruders over on-site speakers when the system allows

• PSIRA registration, Grade C or higher
• No criminal convictions (vetting is done before you start)
• Good memory for sites, streets and procedures
• Able to stay focused through 12-hour day and night shifts
• Clear speaking voice on radio and phone

• Path to senior controller or supervisor
• Shift allowance for nights
• Training on the monitoring software
• Indoor, air-conditioned work environment

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Show you can stay alert at night. If you have done night shift before without problems, say so.