Mall Control Room Operator

Night or day, an armed response control room in Johannesburg CBD never switches off, and neither does your focus on shift. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at an armed response control room in Johannesburg CBD. Living nearby, or on a taxi route to it, really helps. Start date: as soon as possible for the right person.

• Pull and save video footage for incident investigations
• Track stolen vehicles on the map and guide recovery teams
• Log every event and action on the monitoring software
• Keep call-out times and client passwords up to date
• Report camera faults and offline sites to the technicians
• Hand over open incidents clearly at shift change
• Talk down intruders over on-site speakers when the system allows

• PSIRA registration, Grade C or higher
• Computer literate and quick on a keyboard
• Matric
• Clear speaking voice on radio and phone
• No criminal convictions (vetting is done before you start)

• Call centre work in the past
• CCTV operator short course

• Training on the monitoring software
• Indoor, air-conditioned work environment
• Path to senior controller or supervisor
• Shift allowance for nights

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Show you can stay alert at night. If you have done night shift before without problems, say so.