Mall Control Room Operator

Sharp eyes and a calm voice are the tools of the trade at a remote video monitoring centre in Paarl. Expect to be trusted with real work from your first week.

Home base is a remote video monitoring centre on the Paarl side of Western Cape. Overtime comes up in peak season and is paid.

• Pull and save video footage for incident investigations
• Report camera faults and offline sites to the technicians
• Monitor live CCTV feeds and zoom in on suspicious movement
• Track stolen vehicles on the map and guide recovery teams
• Hand over open incidents clearly at shift change
• Dispatch the nearest response vehicle over the radio

• No criminal convictions (vetting is done before you start)
• Clear speaking voice on radio and phone
• Matric
• Able to stay focused through 12-hour day and night shifts

• CCTV operator short course
• Speaking more than one local language

• Shift allowance for nights
• Path to senior controller or supervisor
• Indoor, air-conditioned work environment
• Training on the monitoring software

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.