Mall Control Room Operator

Night or day, a remote video monitoring centre in Paarl never switches off, and neither does your focus on shift. Expect to be trusted with real work from your first week.

You'll report in Paarl. Relocation is not covered for this one. Shifts rotate, so you'll need to be flexible about days and nights.

• Dispatch the nearest response vehicle over the radio
• Log every event and action on the monitoring software
• Track stolen vehicles on the map and guide recovery teams
• Hand over open incidents clearly at shift change
• Report camera faults and offline sites to the technicians
• Answer alarm signals and phone clients to verify them
• Pull and save video footage for incident investigations

• Able to stay focused through 12-hour day and night shifts
• PSIRA registration, Grade C or higher
• Good memory for sites, streets and procedures
• No criminal convictions (vetting is done before you start)
• Computer literate and quick on a keyboard
• Clear speaking voice on radio and phone

• CCTV operator short course
• Speaking more than one local language

• Shift allowance for nights
• Training on the monitoring software
• Indoor, air-conditioned work environment
• Path to senior controller or supervisor

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.