Mall Control Room Operator – Entry Level

From a chair in a vehicle tracking control centre in Rustenburg, you guide officers in the field to where they are needed. If you like clear targets and knowing where you stand, this is for you.

You'll report in Rustenburg. Relocation is not covered for this one. Most weeks are 45 hours, in line with the BCEA.

• Report camera faults and offline sites to the technicians
• Answer alarm signals and phone clients to verify them
• Talk down intruders over on-site speakers when the system allows
• Log every event and action on the monitoring software
• Keep call-out times and client passwords up to date
• Dispatch the nearest response vehicle over the radio

• Computer literate and quick on a keyboard
• PSIRA registration, Grade C or higher
• Clear speaking voice on radio and phone
• Able to stay focused through 12-hour day and night shifts
• Good memory for sites, streets and procedures
• No criminal convictions (vetting is done before you start)

• Experience on a CCTV or alarm monitoring platform
• CCTV operator short course
• Speaking more than one local language

• Training on the monitoring software
• Indoor, air-conditioned work environment
• Path to senior controller or supervisor
• Shift allowance for nights

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.