Mall Control Room Operator

From a chair in an armed response control room in Somerset West, you guide officers in the field to where they are needed. This is a good step for someone who wants proper routine and a manager who notices good work.

The work is in Somerset West, Western Cape, so you'll need a reliable way to get there every day.

• Log every event and action on the monitoring software
• Hand over open incidents clearly at shift change
• Report camera faults and offline sites to the technicians
• Monitor live CCTV feeds and zoom in on suspicious movement
• Dispatch the nearest response vehicle over the radio
• Answer alarm signals and phone clients to verify them
• Keep call-out times and client passwords up to date

• PSIRA registration, Grade C or higher
• No criminal convictions (vetting is done before you start)
• Able to stay focused through 12-hour day and night shifts
• Computer literate and quick on a keyboard

• CCTV operator short course
• Speaking more than one local language
• Call centre work in the past

• Path to senior controller or supervisor
• Training on the monitoring software
• Shift allowance for nights

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.