Mall Control Room Operator

Night or day, a vehicle tracking control centre in Umlazi never switches off, and neither does your focus on shift. Bring a calm head on busy days and you'll be fine.

This post is Umlazi-based, with most of your time spent at a vehicle tracking control centre. Start is planned for the beginning of next month.

• Track stolen vehicles on the map and guide recovery teams
• Answer alarm signals and phone clients to verify them
• Talk down intruders over on-site speakers when the system allows
• Keep call-out times and client passwords up to date
• Dispatch the nearest response vehicle over the radio
• Monitor live CCTV feeds and zoom in on suspicious movement

• Computer literate and quick on a keyboard
• PSIRA registration, Grade C or higher
• Clear speaking voice on radio and phone
• Able to stay focused through 12-hour day and night shifts
• Good memory for sites, streets and procedures
• Matric

• CCTV operator short course
• Experience on a CCTV or alarm monitoring platform

• Path to senior controller or supervisor
• Indoor, air-conditioned work environment
• Shift allowance for nights
• Training on the monitoring software

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Show you can stay alert at night. If you have done night shift before without problems, say so.