Night Auditor (City Hotel)

At this business hotel in Khayelitsha, you'll turn bookings into happy stays. Bring a calm head on busy days and you'll be fine.

This post is in Khayelitsha (Western Cape). Please only apply if you can travel there daily.

• Manage OTA bookings coming in from online travel channels.
• Handle complaints at the desk and log them for the duty manager.
• Allocate rooms and pass early check-ins to housekeeping.
• Run the night audit, close the day and print the flash report.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Clear spoken and written English
• Calm with an unhappy guest at 11pm

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Night-shift allowance
• Service charge share at some properties
• Paid system training in the first month
• Discounted stays across the group

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.