Night Auditor (City Hotel) – Experienced

Running the front desk of a boutique guesthouse in Mthatha means calm service and a clean shift balance. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is in Mthatha (Eastern Cape). Please only apply if you can travel there daily.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Handle complaints at the desk and log them for the duty manager.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Store guest details securely in line with POPIA.
• Allocate rooms and pass early check-ins to housekeeping.
• Take card pre-authorisations and settle folios at checkout.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system

• Opera PMS or Protel certificate
• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles

• Meals on duty and uniform supplied
• Discounted stays across the group
• Paid system training in the first month

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.