Onsite IT Support Engineer (Corporate Office)

Get hands-on support experience at a managed IT services provider in Rustenburg, from password resets to new laptop builds. Bring a calm head on busy days and you'll be fine.

The site is in Rustenburg; early starts mean public transport timing matters, so check your route before applying. Shifts rotate, so you'll need to be flexible about days and nights.

• Write short how-to guides for common user problems
• Log, prioritise and update tickets on the service desk system
• Keep the asset register up to date when equipment moves
• Connect users remotely with a remote support tool to fix issues
• Reset passwords and unlock accounts in Active Directory and Entra ID

• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Code B driver's licence and own car for field posts
• Patient and friendly with non-technical users
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Able to log clear, complete ticket notes

• ITIL Foundation
• Experience with Intune or SCCM for device management
• CompTIA Network+ or Microsoft MD-102 certification

• Paid certification exams after probation
• Clear path to second-line and systems roles
• Company laptop and cellphone

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.