Outbound Collections Consultant (Retail Credit)

Hit your collection targets at this municipal accounts office in Benoni and your commission shows it. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Home base is a municipal accounts office on the Benoni side of Gauteng.

• Record reasons for non-payment so the credit team can adjust policy.
• Send written arrangements by SMS or email straight after each call.
• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Track broken promises-to-pay and follow up within 48 hours.
• Answer disputes about balances, interest and fees with a printed statement.
• Negotiate payment arrangements and set up DebiCheck mandates.

• Matric
• At least 6 months in collections, sales or a call centre
• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record
• Target-driven and comfortable with commission

• Legal collections or attorney-firm background
• Knowledge of the NCA and prescription rules
• A second South African language

• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.