Outbound Collections Consultant (Retail Credit)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a vehicle finance collections floor in Bloemfontein. Living nearby, or on a taxi route to it, really helps. Overtime comes up in peak season and is paid.

• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Report daily on rands collected, contacts made and arrangements set.
• Record reasons for non-payment so the credit team can adjust policy.
• Send written arrangements by SMS or email straight after each call.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Answer disputes about balances, interest and fees with a printed statement.

• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors
• Target-driven and comfortable with commission
• Matric
• Good with numbers, dates and payment calculations

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.