Service Desk Consultant (Furniture Store)

If you like people and hate long queues, this private clinic front desk in Welkom suits you. If you like clear targets and knowing where you stand, this is for you.

Location: Welkom, Free State. Applicants who already live in the area get looked at first. Most weeks are 45 hours, in line with the BCEA.

• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.

• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Accurate with cash and paperwork

• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.