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Outbound Collections Consultant (Retail Credit)

How2Apply Talent Network

Kempton Park, Gauteng

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

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Job Description

This municipal accounts office in Kempton Park needs a calm negotiator who can hear "no" without giving up. It's a practical job: you'll see what you got done before you go home.

The site is in Kempton Park; early starts mean public transport timing matters, so check your route before applying. The first two weeks are spent shadowing someone experienced.

What you'll actually do

Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Negotiate payment arrangements and set up DebiCheck mandates.
Report daily on rands collected, contacts made and arrangements set.
Track broken promises-to-pay and follow up within 48 hours.
Update debtor contact details from tracing searches.
Answer disputes about balances, interest and fees with a printed statement.
Record reasons for non-payment so the credit team can adjust policy.

What you need

Registered, or willing to register, with the Council for Debt Collectors
Matric
Target-driven and comfortable with commission
At least 6 months in collections, sales or a call centre
Clear credit and criminal record
You keep your tone respectful even when the debtor is not

What you get

Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands

How to apply

Make sure the role, the hours and working in Kempton Park really suit you before you apply.
Keep copies of these ready to send: last three payslips showing commission earned plus your Council for Debt Collectors registration, if you have one.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Kempton Park; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.